🇬🇧The root cause of the incident --- The development team has upgraded the code base to solve the problem that some users do not receive Notifications on Mobile during the 50% rollout. The database was overloaded, causing all stores to be unable to access the system during that time.
Incident Time --- 28/11/2022 12:06 - 12:20 pm. (GMT +08:00)
Short term solution --- The development team has removed the code that caused the problem from the system.
Long term solution --- The technical team will add a system to detect malfunctions in the database. And send the matter to the development team to fix it asap.